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ITSM
Explore my itsm projects and see how I've helped organizations achieve their goals.
ITSM
ServiceNow ITSM Implementation
Healthcare Organization
Complete ServiceNow implementation including incident management, change management, and service catalog for a large healthcare organization.
8 months
200+ users
Key Results
95% reduction in manual ticket routing
30% faster incident resolution
100% compliance with healthcare regulations
User satisfaction rating of 4.8/5
Technologies Used
ServiceNowREST APIsJavaScriptLDAPSQL
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